Overview
ClinicFlow OS provides growth, booking, WhatsApp follow-up, review, reporting, and automation services for clinics. We process information to help clinics respond to inquiries, schedule appointments, improve patient communication, and measure growth performance.
Last updated: May 16, 2026.
Information We Collect
- Clinic information such as business name, contact details, service details, locations, operating hours, team contacts, and marketing preferences.
- Lead and inquiry information such as name, phone number, email address, appointment interest, message content, source campaign, and booking status.
- Communication information from calls, forms, WhatsApp flows, reminders, review requests, support messages, and follow-up sequences.
- Website and analytics information such as device type, browser, pages viewed, referral source, campaign performance, and approximate location.
- Billing and administrative information needed for proposals, invoices, payment follow-up, contracts, and service records.
How We Use Information
We use information to provide and improve ClinicFlow OS, respond to clinic inquiries, run booking and follow-up workflows, manage campaigns, generate reports, prevent abuse, maintain security, and comply with applicable obligations.
We do not sell personal information. We only use data in ways that support the services requested by a clinic or a person contacting a clinic through our systems.
Cookies And Tracking Technologies
We may use cookies, analytics tools, and advertising pixels, including Meta Pixel, to understand website visits, measure campaigns, improve ads, and track actions such as calls, WhatsApp clicks, booking clicks, and service-section views. Visitors can control cookies through browser settings and ad preferences where available.
How Information Is Shared
We may share information with service providers that help us operate the service, including hosting, CRM, analytics, WhatsApp messaging, email, calendar, advertising, payment, and support tools. These providers are used only for legitimate business and service delivery purposes.
We may also share information when required by law, to protect rights and safety, to prevent fraud or misuse, or as part of a business transfer such as a merger or acquisition.
Data Retention
We keep information only as long as needed to provide services, maintain accurate records, resolve disputes, improve operations, and meet legal or contractual requirements. Clinics may request deletion or export of eligible records by contacting us.
Your Choices And Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your information. You may also opt out of non-essential marketing communication. To make a request, contact us using the details below.
Security
We use administrative, technical, and operational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. No system is perfect, but we work to keep access limited, monitored, and appropriate for the service being provided.
Contact Us
For privacy questions, requests, or concerns, contact ClinicFlow OS at +91 08874 195969 or through our WhatsApp link.